If you are unsatisfied and call us within 1-2 weeks, we will honor our guarantee to provide you satisfaction with our services. Our cleaning methods are safe and effective, and we follow all industry standard guidelines and best practices to provide you with satisfaction with our services. We have over 18 years in the cleaning business and are experienced cleaning carpets, wood floors, tile and grout, and upholstery. We have taken industry approved classes to ensure the job is completed accurately and effectively. We keep in mind that we may track in dirt as we are cleaning, so we always wear booties to avoid tracking in any extra dirt. We keep up with all industry standards. We take the time to do the job correctly and focus on your specific cleaning needs while working on your job.